Terms and Conditions for ZebTech

  1. Definitions

1.1. “Service Provider” means ZebTech.
1.2. “Client” refers to the individual or business using ZebTech’s services.
1.3. “Services” include web development, hosting, maintenance, and any other services agreed upon.
1.4. “Content” refers to all text, images, academic materials, and other materials provided by the client.

  1. Scope of Services

2.1. ZebTech will provide services as outlined in the initial project scope.
2.2. This scope must be confirmed in advance, including desired pages, language, required forms, and any academic content. Changes after confirmation may incur extra charges.

  1. Website Optimisations 3.1. The development and hosting fees include:
  • Cache cleaner
  • Search Engine Optimisation (SEO)
  • Google reCaptcha security
  • WhatsApp chat interface
  • Advanced user tracking
  • Advanced forms
  1. Website Imagery

4.1. ZebTech uses open-source, royalty-free images. If the client wants specific images, these must be provided by the client, who takes responsibility for any copyright issues.

  1. Intellectual Property Rights

5.1. The client retains ownership of their content, including any academic materials they provide.
5.2. All text created by ZebTech for the website remains the property of ZebTech, unless otherwise agreed in writing. ZebTech also retains rights to its proprietary tools and developed code.

  1. Server Requirements

6.1. ZebTech uses a third-party server hosting provider, which is the largest in South Africa and has an excellent track record. ZebTech will not be responsible for any downtime caused by this provider.
6.2. ZebTech will estimate the required server size based on the initial project scope. Any upgrades needed during or after development will be the client’s responsibility.

  1. Pricing

7.1. All quotes are final and valid for 7 days. After this period, a new quote will be issued.
7.2. Payment options are:

  • A 10% discount for full upfront payment (75% deposit and the remainder upon completion).
  • A 50% deposit followed by three equal payments.
    7.3. Monthly fees are billed in arrears, due by the 7th of each month. Late payments will incur penalties.
    7.4. Yearly domain renewal fees will be invoiced in December and are payable by the 7th of January.
    7.5. For any paid plugins and themes, the associated fees are the client’s responsibility.
  1. Development Timeframe

8.1. Normal development takes 5 to 7 working days after all necessary information and images have been received from the client.

  1. Client Responsibilities

9.1. The client must provide all necessary information, including academic content, on time. Delays may result in additional charges or rush work.

  1. Cancellations

10.1. Clients must give at least two months’ written notice to cancel services, with payment for this period.

  1. Privacy Policy

11.1. ZebTech is not responsible for protecting personal information sent to the client through the website.

  1. Liability

12.1. ZebTech is not liable for any content provided by the client. The client is responsible for ensuring their content is accurate and legal.
12.2. ZebTech distances itself from any services rendered by the client and will not be responsible for any criminal acts, fraud, or fraudulent claims.
12.3. ZebTech’s liability is limited to the total amount paid by the client for services in the preceding year.

  1. Indemnification

13.1. The client agrees to indemnify and hold ZebTech harmless from any claims or damages that arise from the client’s use of the services or content.

  1. Force Majeure

14.1. Neither party will be liable for failing to perform their obligations due to circumstances beyond their control.

  1. Dispute Resolution

15.1. If there is a dispute, both parties agree to seek resolution through mediation first. If this fails, disputes may be resolved through arbitration or litigation as necessary.

  1. Confidentiality

16.1. ZebTech agrees to keep the client’s information confidential.

  1. Amendments

17.1. These Terms and Conditions may be updated from time to time, and clients will be notified of any changes.

  1. Electronic Communications

18.1. Clients agree that electronic communications can be used for contract purposes.

  1. Backup and Data Retention

19.1. All forms submitted by clients are kept on the server indefinitely.
19.2. Website backups are performed weekly and kept for one week, with the new backup replacing the old one.
19.3. Moodle site data is stored indefinitely due to the nature of the data.
19.4. The client is responsible for increasing server size as needed for these backups or can instruct ZebTech to delete data to free up space.

  1. Client Support

20.1. ZebTech provides support from 08h00 to 20h00, 7 days a week.
20.2. Support requests will be acknowledged within 2 hours, with regular updates provided within 24-48 hours. Resolution times may be longer if third-party support is required.

  1. Modification and Maintenance

21.1. ZebTech performs daily maintenance to prevent downtime and security issues, usually during off-peak hours to minimise disruption to the client’s business.
21.2. Clients must communicate planned modifications in advance for formal quoting at the standard rate of R450.00 per hour. Rush jobs will incur a premium fee of R900.00 per hour.

  1. Use for Advertising and Showcasing

22.1. The client agrees that all work completed and accessible in the public domain may be used by ZebTech in advertising and showcasing campaigns, including but not limited to social media, company profiles, and as examples in proposals submitted to other potential clients.

  1. Severability

23.1. If any provision of this agreement is found to be unenforceable, the remaining provisions will continue to apply.

  1. Entire Agreement

24.1. These Terms and Conditions make up the entire agreement between the parties and replace any prior agreements or understandings.

  1. Payment Disputes

25.1. Any disputes regarding payments must be raised within 30 days of the invoice date, along with any supporting documentation.

  1. Acceptance

26.1. By engaging with ZebTech, the client accepts these Terms and Conditions in full.

 

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